Frequently asked questions

What does the training course include?

Each course includes all course materials, refreshments and lunches.

Does the training course include accommodation?

No. The course is non-residential. But, assistance with hotel reservations is available upon request.

How can I get the Early Bird Discount?

If you register before the early bird date you will benefit from a 10% discount. As places on the course are limited and reserved on a ‘first come, first served’ basis, don’t wait to register.

In which languages are the training courses?

Training courses are offered in English and/or French.  Please refer to the description of the course.

Do I have to pay VAT?

Training courses and workshops

Terms and conditions for charging VAT on invoices under the UK VAT regulations:

  • If your company is based in the UK the standard VAT rate is chargeable on the training and workshop invoices at the current rate of 20%. This is the only moment we have to add VAT to the purchase
  • If your company is based in Europe but outside the UK there is no VAT applied.
  • If your company is based outside Europe there is no VAT applied as you are outside the scope of UK VAT.

Research Papers

  • No VAT applies.

Which currency should I choose to pay?

We offer the ability to pay in pounds, dollars and euro. Find out which will be the best currency for you to choose. Note that published prices are prices applicable at date of purchase.

What is the cancellation policy (for training and workshop)?

Cancellation or transfer requests must be made in writing (email, letter or fax) and reach CITAC 30 working days before the course commencement date. A full refund less a £100 administration fee will then be given. Delegates who cancel less than 30 days before the course commencement date, or who do not attend, are liable to pay the full course fee and no refunds will granted. There will not be any additional charges if a replacement delegate is nominated and the registration meets the above terms.

How and when will my ordered research paper(s) be delivered?

Upon reception of your order and payment in full, the research paper(s) will be sent via email within one working day.

What is the copyright policy?

The information contained in CITAC’s Research Papers is confidential and is protected by international copyright laws. Any disclosure, distribution and reproduction in any form, including photocopy, electronically, via local-area networks or facsimile, is strictly prohibited and may be unlawful without authorisation and direct licensed permission from CITAC Africa Ltd. Authorization to photocopy items for internal and personal use is granted by CITAC Africa Ltd by contacting a Customer Service Representative on +44 (0)207 343 0014 or by fax +44 (0)207 343 0015

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